FAQ

Catering Inquiries

Is Neo Garden Catering Halal certified?
We are not Halal certified.
What is a Mini Buffet?
A Mini Buffet is recommended for 10-15pax. Food will be served in disposable microwavable containers, and disposable ware will be provided. Tables and warmers will not be provided.
What is a Regular Buffet?
A Regular buffet is recommended for 25pax and above. Full table set-up with warmers and tables with skirting, and disposable ware will be provided. Disposable utensils are not provided for BBQ menu and ala carte orders.
Are cutleries provided?
Yes, disposable cutleries are provided for all menus. Cutleries are provided 1:1 with additional buffer. Additional disposable cutlery is available at $0.50/set.
Are additional warmers available?
Additional warmers are not available.
Are takeaway boxes/containers provided?
No, we do not provide takeaway boxes/containers for leftover food. For quality and safe consumption, food should not be kept in room temperature for more than 4 hours from the time it is cooked at the caterer’s kitchen to the time it is consumed as advised by NEA.
Are table decorations provided?
All complete buffet set up includes a silk flower centerpiece (unless otherwise indicated). Creative thematic set up services are available at an additional price.
What is the rental cost for tables and stools?
• Stool: $0.70/pc
• PVC Chair: $2.00/pc
• Table with skirting: $10.00/pc (4ft x 2.5ft)
*Prices are not inclusive of GST
What is the colour of the table skirting for regular buffet?
The colour of the table skirting is maroon-red. White table skirting will provided for funerals.
Are service staff provided?
Standard buffet catering set up does not include service staff. Hiring of service staff is charagable at S$80 per staff for 4 hours.
Do you remove the trash from the venue?
A minimal surcharge of $30 is applicable for clearance of rubbish from the venue after event.
What is the portion of the food provided like?
Food portion for regular buffet is based on 1:1 with an additional 10% buffer.
What types of beverages are offered?
Standard buffets offer choices of cordial drinks, coffee and tea. Other beverages (inclusive of beer, red wine and white wine) may be available at an additional cost upon request.
Are vegetarian meals available?
Vegetarian packet meals are available at $10.00 per set. Alternatively you may change some of the dishes in the buffet to vegetarian options.

Ordering Payment

How can I place an order?
You can place an order via:
• Telephone @ +65 6896 7757
• Fax @ +65 6515 0421
• Online

Call Center Hours:
Monday to Thursday: 9am to 7pm
Friday to Sunday: 9am to 6pm
Can I make changes to dishes in my chosen menu for others in another menu?
Yes, a maximum of 3 dishes of the same or lower price range can be exchanged. If the exchanged dish is of a higher value, a surcharge of the difference in the dish price will be applicable.
How do I know if my online order is processed?
An autoreply e-mail will be sent after submission of your online order and our sales consultant will contact you within 48 hours to confirm your order. An order confirmation will be sent thereafter.
How many days in advance do I need to place an order?
Orders have to be placed 3 days in advance.
How can I make payment?
Payment can be made by credit card 2 working days prior to the event, or by cash or cheque upon delivery. Cheques must be crossed and made payable to “Neo Garden Catering Pte Ltd”. Kindly note that for self-collection orders, pre-payment via credit card is required.
Can I cancel my order after payment has been made?
An admistrative charge of $30 will be applicable for cancellation of orders after payment has been made.
Can I make any last minute changes to my order?
Any changes must be made 2 working days prior to event date.
Will there be any additional charges if I need to make a last minute cancellation of my order?
Only 50% of the total bill will be refunded if order cancellation is made 1 working day prior to event date. No refund will be made if order cancellation is made on the event date.
Will you be able to help with last minute orders?
We have a SOS Buffet express for last minute buffet orders*. Delivery can be done within 3 hours from order confirmation to delivery for up to 500pax per order.
*Menu is subjected to availability

Delivery

Can I do self-collection?
Yes, self-collection is available at 5 Enterprise Road Singapore 629817
Do you deliver on Public Holidays?
Yes, we deliver every day.
What is the delivery charge?
Mini Buffet: $30
Regular Buffet: $50 (Free delivery for 60pax and above, not applicable to Neo Value Package)
High Tea: $50 (Free delivery for orders with $600.00 and above)

An additional $10 delivery charge is applicable for Central Business District (CBD) areas. Please refer to the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard 22, 23; Bras Basah 18, 19.
Do you deliver to venues without lift landing?
A surcharge of $50 to $100 is applicable for delivery to venues without lift landing as we will require additional help and effort to set up the different components of the buffet set up.
What is your earliest delivery time?
For Regular Buffet / Mini Buffet: 8.30am
For High Tea: 7.45am (surcharge of $50 for deliveries between 7am – 7.30am)
What is the collection time for the buffet?
Collection of buffet will be 4 hours from time of delivery or 10.30pm whichever is earlier. A surcharge of $50.00 will be applicable for collection after 10.30pm or on the following day.
Can I extend the collection time for the buffet?
A maximum of 1 hour extension available at a surcharge of $10.00.
However extension of collection time is not recommended as NEA advises for food to be best consumed within 4 hours.
Is there an extra charge for late collection?
A surcharge of $50 is applicable for next day collection at our driver's convenience, and a surcharge of $150 for collection between 11pm-1am latest.