Terms & Conditions

Members’ Promotion:

Members’ price and promotion are applicable only for buffet orders confirmed at least 72 working hours in advance

Members’ promotion are not available for festive menus

Delivery Charges:

For buffet, free delivery for 60pax and above per trip (excluding Neo’s Value Package and with use of other promotions)

For high tea, free delivery for $600 and above per trip (excluding side orders and delivery charge)

A surcharge of $50 to $100 is applicable for delivery to venues without lift landing.

A surcharge of $10 ($10.17 w/GST) is applicable for delivery to offshore areas (Sentosa and Jurong Island) and central areas denoted by the first 2 digits of the postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19

Delivery charge of $50 ($53.50 w/GST) per return trip is applicable for regular buffet orders

Delivery charge of $30 ($32.10 w/GST) per trip is applicable for mini buffet and mini party set orders

Cancellation of Order:

Please contact our sales consultants 3 working days before the function date

An administrative fee of $30 is applicable to process the refund upon customer’s withdrawal of the event booking once prepayment has been made

Special Note:

Full payment must be made in advance for self-collection items

Food is best consumed within 3 hours for regular buffet with warmers, and within 1 hour for mini buffet in disposable containers

We reserve the right to change the dish to another of equivalent value without prior notice due to seasonality