1. Are the prices inclusive of GST?

   
   Prices are subjected to change and prevailing GST charge, an additional 7% GST will be charged for all menu upon payment.

   
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2. How many days are we allowed to cater for tingkat?

   
   We deliver our lunch and dinner tingkat service from Monday to Friday, there is no delivery on Saturday, Sunday, Public Holidays & Eve of Chinese New Year. Please also kindly note that there will be no refunds on public holidays which falls on weekdays.

   
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3. Can I choose the days of ordering?

   
   Customers have a choice of making a 4-days or 5-days order.
   In cases of a 4-days order, you may decide the day of the week of which the tingkat order is omitted. Please note that no changes can be made upon the order confirmation.

   
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4. Are the food contained in microwaveable containers?

   
   No. The food comes in tiffin carriers. Two tiffin carriers are loaned to each customer everyday and have to be returned to us upon termination of service. Our stainless steel container/tiffin is meant for the convenience of carrying the foods and not recommended for heating or cooking purpose. Request for microwave-able boxes will be charged additional $10 per month.

   
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5. Do we need to return the tiffin carriers for tingkat on another day?

   
   Yes, customers have to return all tiffin carriers the next day. You are also required to wash the carriers after eating. Please bear in mind that the customer is responsible for the Cleanliness, Lost and Damage of the tiffin carriers. Please do not place our Container/tiffin under direct fire as it might damage our container. We reserve the rights to claim the replacement cost of SG$20.00 from the Customer if any one of the compartments is stained or dented due to any mishandling by Customer.

   
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6. How many dishes will there be?

   
   Customer can either choose to have 3 dishes + 1 Soup or 4 dishes. Upon order confirmation, no changes can be made for the month.

   
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7. Is your food cooked with MSG?

   
   Yes, though it is really just a little bit.

   
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8. Is rice provided?

   
   Rice is not provided, should you wish to make it part of your order, a nominal fee of $5 per person will be charged. As a treat for customers, a Combo Menu that comes with rice will be delivered EVERY WEDNESDAY! You won’t need your rice cooker on Wednesday!

   
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9. What is a Combo Meal?

   
   A Combo Meal means that one of the side dishes is replaced by a main course and the soup is replaced by dessert. An example of a Combo Menu includes Meehoon/Kailan/Chicken Wing/Yam paste with gingko nut.

   
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10. Are we able to choose the dishes?

    
    Customers are not able to choose the dishes for tingkat orders. However , the customer has the right to request for the tingkat menu to be delivered to his/her house on the first day of every week. This is to ensure customers are aware of the dishes for the week beforehand.
    The customer may also requests for minor changes such as no chilli, no curry, no seafood etc.

    
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11. Can I order a 1-person tingkat meal?

    
    No. We only provide tingkat orders for a min of 2 pax.

    
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12. Can I request for a delivery time?

    
    The customer cannot request for a delivery time as the delivery of tingkat is based on the route the driver takes. However, the customer can expect lunch to be delivered between 10:00am –12:00 pm and dinner to be between 4:00pm – 6:30 pm.

    
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13. Is your company serving on a 20-day basis?

    
    Our company is serving on a monthly basis. Eg. From 10 Mar-9 Apr. The 10th of each month represents the start of each tingkat delivery for that month.

    
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14. What is the latest time to place an order?

    
    Orders should be placed at least 2 working days in advance. Orders can be placed via emails to sales@neogroup.com.sg or calling in to our head office at 6896 7757. The above also applies to the cancellation and termination of orders.

    
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15. Do I need to call in every month to renew my tingkat service?

    
    Please bear in mind that unless the customer calls in to confirm the termination, it is to be understood that we will auto renew the orders for the following month.

    
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16. What happens if I do not call in to terminate the service before the expiry date?

    
    A surcharge of $3 will be imposed for collection of container plus $5 per person per day if the termination is confirmed after the auto renewal of the service. Termination of orders cannot be done in the middle of the tingkat service. It can only be done at least 2 days before the order expiry date.

    
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17. Do I get a refund for the cancellation of a tingkat meal?

    
    There is no refund for the cancellation of meals if the customer ordered a 4-day tingkat meal. Refund is only possible if the customer is under a 5-day order and cancels the meal 1 working day in advance before 3 pm. Please note that for cancellation made after 3pm or on the actual day, no refunds will be made.

    
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18. What is the refund rate like?

    
    All refund will be based on the REFUND RATE TABLE (Monthly Basis of 5-day/week Only):

    No of Person	Refund Rate
    2	$ 7.00
    3	$ 9.00
    4	$ 12.00
    5	$ 15.00

    Note: Customers are allowed maximum 2 times refund per month. The total amount refunded is deducted from the cost of tingkat for next month, should the customer continue the service. However, if the customer decides to terminate the service, refunds will come in the form of meal replacements.

    
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19. How and when should payment be made?

    
    For the ordering of tingkat on a monthly basis, payment should be made via cash or cheque within the first 3 days prior to the start of tingkat delivery. Neo Group reserves the right to terminate the tingkat service if payment is not made by 3^rd day of service. Cash should be handed directly to the driver. Cheque should be placed in the first level of the food carrier. Do not put cash in the food carrier.

    
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20. How can I enjoy the 10% discount?

    
    The discount is only applicable if:

    1. Minimum of 2 months order with pre-payment is placed.
    2. No cancellation of orders or refund of meals within contract period
    3. Maximum 2 meal replacements per month (for 5-day tingkat meal)

    
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21. What if, halfway through the tingkat service, I have to move house?

    
    In that case, notice us of your new address 2 days in advance, either through email or phone, in order to continue the service.

    
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22. Is there a meal served specially for children (Kids’ meal)?

    
    No, our tingkat servings are cooked according to adult portions.

    
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23. Is the food served halal?

    
    Neogarden is not halal-certified. Though we do not use lard, pork is sometimes served in our tingkat.

    
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24. I am a member at Neo Garden. Do I get to enjoy the 10% discount?

    
    Membership discount is only valid for buffet orders and not for tingkat orders.

    
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Everything you need to know about our TRIAL MEAL

1. When can I place an order?

   
   Order must be made 2 days in advance.

   
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2. How and when should payment be made?

   
   Payment MUST be made via credit card before the start of tingkat delivery. Please click here to download the credit card authorisation form.

   
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3. Can I enjoy the 10% discount?

   
   10% discount not applicable for trial meal

   
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4. What are the dishes like? Is it the same as monthly tingkat delivery?
   

   
   Yes. Dishes provided during the trial meal are same as those during monthly tingkat delivery.

   
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5. Is rice provided?
   

   
   Rice will not be provided. However, the customer need not cook rice on Wednesday, as a Combo Menu will be given on that day. Alternatively, rice can be ordered at $2.50 per person.

   
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6. Does the food come in tiffin carriers?
   

   
   For the trial meal, the food is delivered in microwaveable containers. Tiffin carriers are only provided for the monthly service.

   
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7. Can I choose not to eat the Combo Meal and request for something else?
   

   
   Customers can request to omit the combo meal on Wednesday, and have a 4-dishes meal served as a replacement.

   
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8. Can I select my dishes in the Combo Meal?
   

   
   No. Customers are not allowed to make selection for combo meal.

   
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9. How long is the trial meal?
   

   
   2 weeks of 5-day tingkat delivery. Customers cannot opt for the 4-day tingkat delivery.

   
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10. How much is the trial meal?
    

    
    Price list for trial meal:

    No of Person	Refund Rate
    2	$99
    3	$148.50
    4	$198
    5	$247.50

    
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11. Can I opt out of the trial meal service halfway?
    

    
    No cancellation is allowed. Customers MUST complete the whole trial period of 10 days.

    
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12. What if a public holiday falls on a weekday (tingkat delivery day)?
    

    
    A meal replacement will be arranged for the customer to enjoy the full 10 days of trial meal service.

    
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13. Does Neo Group auto renew my monthly tingkat service after my trial meal service has ended?
    

    
    The tingkat service stops automatically when the trial meal expires. If the customer wants to continue the service on a monthly basis, he/she will have to call the office to order the monthly tingkat service.

    
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